Dancing Dingo wants you to be a satisfied and happy customer. We stand behind our products and handle returns on a case-by-case basis. We recommend you purchase product trial sizes if you are trying a product for the first time.
Can I return or exchange my order?
- If you are dissatisfied with any product purchased through our site, you may receive a refund within 30 days of receiving your purchase.
- Returns will not be accepted after 30 days and are at the sole discretion of Dancing Dingo
- Exchanges are at the sole discretion of Dancing Dingo.
How do I return my order?
- Email [email protected] to begin your return, you will need to provide your Order Number and the item(s) you would like to return.
- Following your request and acceptance, return instructions will be sent via email from our Customer Care team.
- Please be advised that this process is required for all returns. Any returns sent to us without this process will not be accepted. Return acceptance is at the sole discretion of Dancing Dingo.
- Dancing Dingo products purchased from third party cannot be returned to dancingdingo.com
- If you return any product(s), you must also return any free gifts received with the purchase.
When can I expect my refund?
- Once the returned purchase has been received by our warehouse, a refund will be provided through the original manner of purchase.
- Please note that credit card transaction may take between 5-10 business days; while PayPal may take up to 21 business days after the return has been processed.
- The return process may take up to one full billing cycle to be reflected on your credit card.
Do you still have questions?
Our Dancing Dingo Customer Care Team is available Monday to Friday, 8:00 am to 5:00 pm CST at [email protected]. Any inquiries sent on Saturday & Sunday will be responded to on the following business day.
